Objectives:
Define soft skills including communication, emotional intelligence, and cultural competence, and discuss their importance in clinical practice.
Evaluate the culture of patient safety and quality as related to technologists’ ethics, practice standards, and patients’ rights.
Create and implement a process for managing challenges in interpersonal communication and disruptive behaviors.
Review the types of employee evaluations.
Understand the process of employee performance evaluations.
Discuss strategies on conducting employee evaluation feedback.
Define leadership and effective leadership.
Compare and contrast leadership styles.
Discuss the challenges in healthcare leadership.